LEGAL

Billing Policy

Last Updated: June 3, 2026

This Billing Policy ("Policy") governs billing treatment, prepaid wallet functionality, resource consumption calculations, auto-renewal treatment, payment processing, wallet administration, suspension treatment, and related commercial matters applicable to use of the NexNodo platform and associated services.

This Policy forms part of and is incorporated into the applicable NexNodo Terms of Service, Cloud Service Agreement, Refund Policy, Marketplace Terms, Order Form, Enterprise Agreement, or equivalent customer agreement governing customer use of the NexNodo platform.

Capitalized terms not otherwise defined herein shall have the meanings assigned under the applicable customer agreement.

1. GENERAL BILLING MODEL

NexNodo operates a pay-as-you-go billing framework using a prepaid wallet model for applicable platform services.

Customers may purchase and use infrastructure resources, cloud services, GPU services, Kubernetes services, storage services, Marketplace services, AI infrastructure services, and equivalent offerings through a shared wallet balance maintained within the NexNodo platform.

Wallet balances may be consumed by one or more active resources, services, deployments, workloads, or equivalent operational activities associated with the Customer account.

Applicable billing treatment may vary depending upon:

  • selected billing duration;
  • resource type;
  • service category;
  • deployment model;
  • auto-renew configuration;
  • Marketplace activity;
  • commercial plan;
  • or equivalent commercial considerations.

2. BILLING DURATIONS

Where commercially applicable, Customers may select one or more billing durations during checkout.

Available duration options may include:

  • Hourly Billing (1–23 hours);
  • Daily Billing (24 hours);
  • Monthly Billing (30 calendar days unless otherwise specified).

The selected billing duration governs the applicable commercial treatment associated with the purchased resource or service.

Different resources within the same Customer account may operate under different billing durations.

Nothing herein obligates NexNodo to support identical duration options for all resource categories.

3. PREPAID WALLET MODEL

The NexNodo platform utilizes a shared prepaid wallet model.

Customers may fund wallet balances using supported payment methods, payment processors, subscription mechanisms, auto-top-up treatment, or equivalent commercial payment workflows designated by NexNodo from time to time.

Wallet balances may be used across multiple services including, where applicable:

  • VPS instances;
  • GPU infrastructure;
  • Kubernetes environments;
  • storage resources;
  • Marketplace deployments;
  • AI infrastructure services;
  • networking resources;
  • or equivalent offerings.

Consumption by one resource may reduce the remaining balance available to other resources operating within the same Customer account.

Wallet balances do not constitute bank deposits, escrow accounts, stored-value financial products, custodial accounts, investment products, or equivalent regulated financial instruments.

4. RESOURCE CONSUMPTION MODEL

Active resources consume wallet balances according to the applicable billing model associated with the resource.

Consumption calculations may be based upon:

  • selected duration;
  • runtime treatment;
  • active resource status;
  • deployment status;
  • resource allocation;
  • resource reservation treatment;
  • Marketplace consumption;
  • service configuration;
  • or equivalent operational measurements.

Customers acknowledge that maintaining multiple active resources may accelerate wallet consumption.

Additional purchases, additional funding, top-ups, subscription renewals, or equivalent payment actions may increase wallet balances or extend resource operation capacity.

5. MONTHLY RESOURCES AND AUTO-RENEWAL

Unless expressly disabled by the Customer through available platform controls, resources purchased under a monthly billing duration may operate with automatic renewal enabled by default.

Where auto-renewal applies, NexNodo may automatically:

  • charge stored payment methods;
  • fund wallet balances;
  • renew applicable monthly services;
  • continue service operation;
  • or implement equivalent commercially reasonable continuity measures.

Customers may disable auto-renewal using available billing controls within the NexNodo platform.

Disabling auto-renewal may result in service expiration, suspension, termination, resource deletion, or equivalent operational outcomes once available wallet balances become insufficient.

6. AUTO TOP-UP AND PAYMENT METHODS

NexNodo may support optional automatic wallet funding mechanisms ("Auto Top-Up").

Where enabled by the Customer, NexNodo may automatically initiate wallet funding transactions using stored payment methods when wallet balances approach defined operational thresholds.

Auto Top-Up treatment may reasonably depend upon:

  • stored payment method validity;
  • payment processor treatment;
  • customer configuration;
  • fraud controls;
  • billing thresholds;
  • risk controls;
  • or equivalent operational considerations.

Customers remain responsible for maintaining valid payment methods and accurate billing information.

Payments may be processed through Stripe or equivalent payment processors designated by NexNodo from time to time.

7. LOW BALANCE WARNINGS AND BILLING NOTIFICATIONS

NexNodo may provide commercially reasonable billing notifications relating to wallet balances, consumption status, billing thresholds, payment activity, renewal treatment, resource status, or equivalent operational matters.

Such notifications may include, where commercially applicable:

  • low balance warnings;
  • wallet depletion alerts;
  • auto-renew notices;
  • payment failure notices;
  • subscription notices;
  • resource risk notifications;
  • service interruption warnings;
  • or equivalent billing communications.

Notifications may be delivered through:

  • email;
  • dashboard notices;
  • platform notifications;
  • API notifications;
  • billing pages;
  • or equivalent communication channels designated by NexNodo.

Customers remain responsible for monitoring wallet balances, billing status, notification settings, and active resource consumption.

Failure to receive notifications does not eliminate Customer payment obligations or operational consequences associated with insufficient wallet balances.

8. NEGATIVE BALANCE THRESHOLD AND GRACE PERIOD

Where wallet balances become insufficient to support continued operation of active resources, NexNodo may provide a limited operational grace period.

Unless otherwise expressly stated by NexNodo, the standard grace treatment shall consist of:

  • one (1) calendar day grace period;
  • subject to a maximum negative wallet exposure of USD −25.00.

During the applicable grace period, active resources may continue operating subject to commercially reasonable operational controls, risk controls, payment validation treatment, fraud controls, resource category restrictions, or equivalent operational considerations implemented by NexNodo.

If either of the following occurs:

  • (a) expiration of the applicable grace period; or
  • (b) wallet balance reaches the applicable negative balance threshold,

NexNodo may immediately suspend, restrict, terminate, delete, disable, or otherwise stop applicable resources and associated services.

Nothing herein obligates NexNodo to provide uninterrupted grace treatment for:

  • GPU resources;
  • high-cost infrastructure;
  • enterprise resources;
  • fraud-sensitive accounts;
  • high-risk accounts;
  • or equivalent commercially sensitive resource categories.

9. RESOURCE SUSPENSION, TERMINATION, AND DELETION

Where wallet balances become insufficient, payment failures occur, auto-renewal fails, Auto Top-Up fails, grace treatment expires, negative balance thresholds are exceeded, fraud concerns arise, or equivalent billing risk events occur, NexNodo may suspend, restrict, terminate, stop, disable, or delete applicable resources.

Such actions may affect:

  • VPS instances;
  • GPU infrastructure;
  • Kubernetes clusters;
  • storage resources;
  • Marketplace deployments;
  • AI infrastructure services;
  • networking services;
  • and equivalent operational resources.

Customers acknowledge and agree that suspension, stop actions, termination actions, deletion actions, or equivalent operational interventions may result in:

  • immediate and irreversible deletion of data, workloads, storage contents, cluster state, configuration state, deployment artifacts, resource metadata, snapshots, volumes, or equivalent operational assets.

Stopping, terminating, or deleting infrastructure resources may therefore result in permanent data loss.

Customers remain solely responsible for:

  • backups;
  • export procedures;
  • data retention planning;
  • disaster recovery preparation;
  • and preservation of operational information associated with Customer resources.

NexNodo shall not be responsible for data loss, workload loss, configuration loss, storage loss, or equivalent operational consequences arising from wallet exhaustion, payment failure, stop actions, deletion actions, billing enforcement actions, or equivalent commercially permitted operational measures.

10. TAXES, PAYMENT PROCESSING, AND BILLING ADMINISTRATION

Unless otherwise expressly stated, pricing displayed through the NexNodo platform is exclusive of applicable:

  • taxes;
  • duties;
  • VAT;
  • GST;
  • sales taxes;
  • governmental assessments;
  • withholding obligations;
  • payment processor charges;
  • or equivalent fiscal obligations.

Customers remain responsible for taxes associated with their purchases, wallet funding activities, subscriptions, infrastructure usage, Marketplace activities, or equivalent commercial activity except for taxes imposed solely upon NexNodo's net income.

Payments, wallet funding transactions, refunds, auto-renewal charges, Auto Top-Up charges, and equivalent payment activities may be processed through Stripe or equivalent payment processors designated by NexNodo from time to time.

NexNodo may reasonably perform:

  • payment validation;
  • fraud screening;
  • payment method verification;
  • sanctions screening;
  • risk review;
  • commercial reconciliation;
  • or equivalent payment administration activities.

11. COMMERCIAL ADJUSTMENTS AND BILLING CORRECTIONS

NexNodo reserves the right to investigate, review, validate, reconcile, and correct billing outcomes where commercially reasonable.

Billing adjustments may arise from:

  • measurement anomalies;
  • runtime discrepancies;
  • payment processor events;
  • technical errors;
  • billing configuration errors;
  • refund treatment;
  • operational reconciliation activities;
  • commercial corrections;
  • or equivalent operational circumstances.

Where commercially appropriate, NexNodo may:

  • correct wallet balances;
  • adjust billing calculations;
  • apply commercial corrections;
  • process credits;
  • process refunds;
  • reverse erroneous credits;
  • or implement equivalent commercially reasonable remediation measures.

12. RELATIONSHIP TO OTHER DOCUMENTS

This Billing Policy operates together with:

  • Terms of Service;
  • Refund Policy;
  • Customer Service Level Agreement;
  • Marketplace Terms;
  • Third-Party Application Terms;
  • Open Source Software Policy;
  • Acceptable Use Policy;
  • AI Acceptable Use Policy;
  • and equivalent NexNodo policies.

To the extent of direct conflict between this Policy and an executed Enterprise Agreement, Order Form, negotiated commercial arrangement, or equivalent written agreement, the applicable negotiated arrangement shall govern to the extent of such conflict.

13. POLICY MODIFICATIONS

NexNodo may modify this Billing Policy from time to time.

Material modifications may become effective upon:

  • publication;
  • dashboard notice;
  • billing page notice;
  • customer notification;
  • checkout notice;
  • or equivalent commercially reasonable communication mechanisms.

Continued use of the Services following policy effectiveness constitutes acceptance of the revised Policy to the extent permitted under the applicable customer agreement.

14. CONTACT

Questions relating to wallet balances, billing treatment, auto-renewal, Auto Top-Up, grace periods, payment processing, billing calculations, suspension treatment, or equivalent billing matters may be directed to:

billing@nexnodo.com

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